As more and more people are taking up VOIP for their personal and international calls but how many businesses have realised the flexibility of internet phone applications.

With business telephone systems that run on VOIP you can cut your calling costs to a fraction of what they would be using a traditional exchange based service provider but you must have a broadband package that fits with the size of your organisation, to illustrate, running a call centre on a domestic broadband package would mean dropped calls, staccato speech and the kind of buzzing you’d only normally get around a bucket of blood at a mosquito farm!

Of course that couldn’t happen but if you are going to use unified communications to handle your business calls you want to look professional. With VOIP, every line needs its own server or an expansion port if not every phone user has their own computer, if you run a business that uses etrade or email then you’ll have most of the equipment you need. So that just leaves software for your office phone system.

If there are only a few of you in your organisation then loading a VOIP product such as Skype on each machine would probably be the quickest and easiest solution but if your network needs to handle a significant number of calls then your best bet is to think about going to a specialist who can integrate your office phone system with email addresses, mobile phones, laptops and any other remote users.

When you look at the cost benefits and convenience VOIP is far more feature rich than just about any desktop analogue system, users can see, by name both and number, who’s on a call whether they’re in the office, working from home or even on the road, any call can be recorded without a moment’s fuss so interviews or over the phone deals and agreements are simplicity itself; in fact anything you would want from a high end analogue phone system are part of the basic package when you migrate to integrated communications.

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